On-site Partner & Customer Support Specialist

Ringana GmbH; Roanoke (VA); Sur place; USD 27 000 - 31 000; Plein temps

Résumé du poste

Ringana GmbH in Roanoke, VA is seeking a full-time Partner & Customer Service Representative to handle inquiries via phone, email, chat, and ticketing systems. You will assist with product questions, orders, and account services, process updates, and help resolve issues across Logistics and Finance teams while maintaining accurate records.

The role requires a high school diploma or equivalent, 1+ year of customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1+ year customer service, call center, or related experience preferred.
• Strong customer service mindset with focus on positive experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or databases preferred.
• Experience supporting customers through multiple channels including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Fluent in English; Spanish is an advantage.

Responsabilités

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, transfers, and other customer maintenance requests.
• Resolve routine customer complaints and escalate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain records within support systems.
• Collaborate with Logistics, Finance, and other departments to resolve issues.
• Provide guidance on product usage, recommendations, and current promotions.
• Identify and report website, translation, or content issues in the U.S. market.
• Assist Partner Relations with partner administration processes.
• Review and verify customer and partner documentation for accuracy and compliance.
• Demonstrate flexibility by supporting CS, Partner support, and admin functions across the org.

Connaissances

Customer service

Communication skills

Multitasking

Attention to detail

Time management

English fluent

Spanish helpful

MS Office

Formation

High school diploma

Associate or Bachelor’s preferred

Outils

Microsoft Office

Description du poste

Ringana GmbH in Roanoke, VA is seeking a full-time Partner & Customer Service Representative to handle inquiries via phone, email, chat, and ticketing systems. You will assist with product questions, orders, and account services, process updates, and help resolve issues across Logistics and Finance teams while maintaining accurate records.

The role requires a high school diploma or equivalent, 1+ year of customer service experience, and strong communication skills.