On-Site Partner & Customer Service Pro

Ringana GmbH.; Roanoke (VA); On-site; USD 27,000 - 31,000; Full time

Job summary

Ringana GmbH. is seeking a Customer Service Representative for its Roanoke, VA operations. This on-site role involves handling inquiries via phone, email, chat, and ticketing systems, while assisting with orders, payments, and product information.

The ideal candidate has 1+ year of customer service experience, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Fluency in English, with Spanish a plus, is preferred.

Qualifications

• High school diploma or equivalent; degree preferred.
• 1+ year customer service or related experience.
• Fluent in English; Spanish is an advantage.
• Experience with multi-channel support (phone, email, chat).

Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and elevate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues impacting the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed.
• Review and verify customer and partner documentation for accuracy and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Teamwork

English

Spanish (bonus)

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Ringana GmbH. is seeking a Customer Service Representative for its Roanoke, VA operations. This on-site role involves handling inquiries via phone, email, chat, and ticketing systems, while assisting with orders, payments, and product information.

The ideal candidate has 1+ year of customer service experience, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Fluency in English, with Spanish a plus, is preferred.