Partner & Customer Service Representative · Vinton, Virginia, VA 09/03/2026

HBCUNetwork; Vinton (VA); Hybrid; USD 27,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

RINGANA is seeking a Partner & Customer Service Representative in Vinton, Virginia. This on-site role focuses on delivering timely, professional support to customers and Partners across phone, email, and chat while collaborating with Logistics, Finance and other internal teams.

You will handle product inquiries, orders, payments, promotions, and account services, while maintaining accurate records and providing product guidance and recommendations.

Qualifications

• 3+ years of customer service, call center, or related experience preferred.
• Strong customer service mindset with a focus on positive customer experiences.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes and transfers.

Skills

Customer service experience

Communication skills

Multitasking

Independent worker

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Tools

Ticketing systems

MS Office

Job description

Partner & Customer Service Representative

Vinton, Virginia, VA Full Time Manufacturing and Production Posted 09/03/2026

Join us as a Partner & Customer Service Representative and become a key point of contact for our customers and independent Partners in the United States. In this role, you will provide timely, professional, and solution-oriented support across multiple communication channels while helping deliver an exceptional customer experience. Working closely with internal teams, you will resolve inquiries, support customer needs, and contribute to the continued growth of RINGANA's US operations.

Scope/Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and elevate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate closely with Logistics, Finance and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation or content issues that may impact the customer experience in the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed to support business operations.
• Review and verify customer and partner documentation for accuracy, completeness, and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Qualifications & Profile

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 3+ years of customer service, call center, customer support, or related experience preferred.
• Strong customer service mindset with a focus on delivering positive customer experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels, including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

Salary

$19.25 - $22.50 per hour

This is a 100% on-site role based at the physical office location. Remote work is not an option, and remote candidates will not be considered for this position. Please note that relocation assistance is not offered, so candidates must already live in the local commuting area or be able to move independently at their own expense.

Why RINGANA?

• Opportunity to help build and shape a new US organization from the ground up
• Broad and diverse role with high ownership and visibility from day one
• International, collaborative, and entrepreneurial work environment
• Fast-paced startup atmosphere with room to grow and develop
• High-impact role requiring flexibility, initiative, and a hands-on mindset
• Competitive benefit package