Partner & Customer Service Representative

RINGANA GmbH; Roanoke (VA); On-site; USD 27,000 - 31,000; Full time

Job summary

Ringana GmbH in Roanoke, VA is seeking a full-time Partner & Customer Service Representative to handle inquiries via phone, email, chat, and ticketing systems. You will assist with product questions, orders, and account services, process updates, and help resolve issues across Logistics and Finance teams while maintaining accurate records.

The role requires a high school diploma or equivalent, 1+ year of customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1+ year customer service, call center, or related experience preferred.
• Strong customer service mindset with focus on positive experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or databases preferred.
• Experience supporting customers through multiple channels including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Fluent in English; Spanish is an advantage.

Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, transfers, and other customer maintenance requests.
• Resolve routine customer complaints and escalate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain records within support systems.
• Collaborate with Logistics, Finance, and other departments to resolve issues.
• Provide guidance on product usage, recommendations, and current promotions.
• Identify and report website, translation, or content issues in the U.S. market.
• Assist Partner Relations with partner administration processes.
• Review and verify customer and partner documentation for accuracy and compliance.
• Demonstrate flexibility by supporting CS, Partner support, and admin functions across the org.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Time management

English fluent

Spanish helpful

MS Office

Education

High school diploma

Associate or Bachelor’s preferred

Tools

Microsoft Office

Job description

Partner & Customer Service Representative

Customer Service und Kundenbetreuung

Vollzeit / Roanoke / Immediately

Your responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and escalatete complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate closely with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues that may impact the customer experience in the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed to support business operations.
• Review and verify customer and partner documentation for accuracy, completeness, and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Your qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1+ year customer service, call center, customer support, or related experience preferred.
• Strong customer service mindset with a focus on delivering positive customer experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels, including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

What we offer

Pay Range:

$19.25-$22.50

This is a 100% on-site role based at the physical office location. Remote work is not an option, and remote candidates will not be considered for this position. Please note that relocation assistance is not offered or provided, so candidates must already live in the local commuting area or be able to move independently at their own expense.

Please note that RINGANA is not able to offer employment sponsorship for this position at this time.