Customer Success Associate - Frontline Support & CRM Pro

ADP; Roanoke (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Lanter Delivery Systems is seeking a Customer Service Representative in Roanoke, TX. This on-site role handles calls and emails, responds to customers and partners, and supports the team with admin duties.

The ideal candidate will have strong Microsoft Office skills and familiarity with Microsoft Dynamics. You will manage inquiries, document interactions, and help ensure timely, accurate service delivery.

Qualifications

• Experience in providing excellent customer service.
• Strong verbal and written communication skills.
• Ability to work independently and solve problems with critical thinking.

Responsibilities

• Answer calls and emails, respond to customers, carrier partners and drivers.
• Provide front line support and timely communications on service delays.
• Document interactions in Dynamics CRM for accuracy and reporting.
• Manage Outlook inbox to respond to inquiries promptly.
• Protect confidential information according to company policy.

Skills

Customer service

Verbal & written communication

Organizational skills

Independence & problem solving

Technical capacity

Tools

Microsoft Office

Microsoft Dynamics

Job description

Lanter Delivery Systems is seeking a Customer Service Representative in Roanoke, TX. This on-site role handles calls and emails, responds to customers and partners, and supports the team with admin duties.

The ideal candidate will have strong Microsoft Office skills and familiarity with Microsoft Dynamics. You will manage inquiries, document interactions, and help ensure timely, accurate service delivery.