Partner & Customer Service Representative

Ringana GmbH.; Roanoke (VA); On-site; USD 27,000 - 31,000; Full time

Job summary

Ringana GmbH. is seeking a Customer Service Representative for its Roanoke, VA operations. This on-site role involves handling inquiries via phone, email, chat, and ticketing systems, while assisting with orders, payments, and product information.

The ideal candidate has 1+ year of customer service experience, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Fluency in English, with Spanish a plus, is preferred.

Qualifications

• High school diploma or equivalent; degree preferred.
• 1+ year customer service or related experience.
• Fluent in English; Spanish is an advantage.
• Experience with multi-channel support (phone, email, chat).

Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and elevate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues impacting the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed.
• Review and verify customer and partner documentation for accuracy and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Teamwork

English

Spanish (bonus)

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Customer Service

Full-time employee / Roanoke / Immediately

Make a Difference

Join us as a Partner & Customer Service Representative and become a key point of contact for our customers and independent Partners in the United States. In this role, you will provide timely, professional, and solution-oriented support across multiple communication channels while helping deliver an exceptional customer experience. Working closely with internal teams, you will resolve inquiries, support customer needs, and contribute to the continued growth of RINGANA's US operations.

Your responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and elevate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate closely with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues that may impact the customer experience in the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed to support business operations.
• Review and verify customer and partner documentation for accuracy, completeness, and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Your Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ year customer service, call center, customer support, or related experience preferred.
• Strong customer service mindset with a focus on delivering positive customer experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels, including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

Pay Range:

$19.25-$22.50

This is a 100% on-site role based at the physical office location. Remote work is not an option, and remote candidates will not be considered for this position. Please note that relocation assistance is not offered or provided, so candidates must already live in the local commuting area or be able to move independently at their own expense.

Please note that RINGANA is not able to offer employment sponsorship for this position at this time.