On-Site Packaging Equipment Technician | Uptime Champion

Colonial Group; City of Niagara Falls (NY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

IPG/Better Packages is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of packaging equipment at customer locations. The role emphasizes hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently in the field.

The technician will install, diagnose, and maintain systems, schedule PM programs, assist with field testing of new products, and document service actions and travel as needed.

Qualifications

• Requires high school diploma; associate degree preferred in technical field.
• Experience diagnosing faults at customer sites and using testing tools.
• Strong communication and ability to work independently in the field.

Responsibilities

• Perform on-site installation, repair, and preventive maintenance on IPG/Better Packages equipment.
• Diagnose electrical, mechanical, and minor automation issues using documentation and tools.
• Provide on-the-job training to customer maintenance teams as needed.
• Follow field service procedures and document all service actions and expenses.
• Perform software upgrades on WAT units and other equipment as required.
• Support senior technicians on complex field service jobs and escalations.
• Travel frequently, including overnight trips, up to 30% of the week.

Skills

Electrical troubleshooting

Field service experience

Customer communication

Mechanical skills

Diagnostics

Education

High School diploma

Associate degree preferred

Tools

Multimeters

Diagnostic equipment

Power tools

Job description

IPG/Better Packages is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of packaging equipment at customer locations. The role emphasizes hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently in the field.

The technician will install, diagnose, and maintain systems, schedule PM programs, assist with field testing of new products, and document service actions and travel as needed.