On-Site Packaging Equipment Technician | Customer Training

Packsize International; Joliet, Northern (IL, KY); Hybrid; USD 94,558,000 - 103,155,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

PTO

HSA/FSA

Life & disability

EAP

Job summary

Packsize International in Joliet, IL seeks a Resident Service Engineer to install, configure and maintain Packsize equipment at customer facilities, perform start-up testing, and deliver training on product capabilities and maintenance.

The role emphasizes troubleshooting, safety, and building strong customer relationships. Travel to customer sites is required, with hourly compensation of $33-$36 and comprehensive benefits.

Qualifications

• Associates degree or equivalent experience.
• Bachelor's degree preferred.

Responsibilities

• Schedule tasks at customer sites.
• Troubleshoot issues using drawings and documentation.
• Collaborate with R&D, Software and Quality teams.
• Perform routine maintenance and emergency services.
• Analyze KPI data to identify issues and maintenance needs.
• Install Packsize solutions and train customers to use them.
• Prepare detailed technical reports.
• Communicate information clearly with customers and Packsize staff.
• Adhere to safety requirements and protocols.

Skills

Customer service

Windows

Hand tools

Mechanical systems

Independent work

Microsoft Office / Google Suite

Education

Associates Degree / Vocational Training or equivalent

Bachelor's Degree preferred

Job description

Packsize International in Joliet, IL seeks a Resident Service Engineer to install, configure and maintain Packsize equipment at customer facilities, perform start-up testing, and deliver training on product capabilities and maintenance.

The role emphasizes troubleshooting, safety, and building strong customer relationships. Travel to customer sites is required, with hourly compensation of $33-$36 and comprehensive benefits.