Online Order Expert — Seamless Shopping & Support

Levin Furniture; Monroeville (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On the job training

Benefits package: medical, dental, 401

Job summary

Levin Furniture is seeking an Online sales support representative to ensure a seamless online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, and customer inquiries, all while working on-site at a Levin Store near you.

The role emphasizes accuracy, customer service, and collaboration with store and financing teams to keep online operations running smoothly.

Qualifications

• Detail-oriented and able to catch mistakes before customers notice them.
• Enjoy helping customers, solving problems, and staying organized.

Responsibilities

• Review website orders to ensure accuracy and readiness.
• Compare online orders with internal systems and correct discrepancies.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and assist financing partners with required information.
• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and resolve payment-related issues.
• Review suspicious online transactions to identify potential fraud.
• Assist customers via calls, emails, chats, and inquiries about orders, deliveries, financing, and accounts.
• Schedule delivery, pickup, and service appointments.
• Maintain a friendly, professional, and memorable customer experience.
• Collaborate with store teams, delivery partners, and customers; assist with admin duties and keep records organized.

Job description

Levin Furniture is seeking an Online sales support representative to ensure a seamless online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, and customer inquiries, all while working on-site at a Levin Store near you.

The role emphasizes accuracy, customer service, and collaboration with store and financing teams to keep online operations running smoothly.