On-Site Medical Scheduler & Front Desk Pro

Prometheus Federal Services (PFS); California; On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Retirement plan

Paid time off

Job summary

Prometheus Federal Services (PFS) is seeking a Medical Support Assistant (MSA) for on-site work at the Veterans Affairs Medical Center in San Francisco, CA. The MSA will schedule appointments, handle front-desk duties, and support patient communications in a fast-paced healthcare setting.

The role requires high school level education, 6 months of clerical experience with scheduling, and proficiency in Excel/Outlook/Word, along with strong English skills and the ability to obtain security

Qualifications

• High School Diploma or GED required.
• 6 months of general clerical experience including scheduling.
• Ability to type 45–60 wpm with minimal errors.
• Strong English reading/writing and communication skills.
• Proficient with common office software (Excel, Outlook, Word).
• Ability to pass security clearance (NACI) and work in the U.S. without sponsorship.

Responsibilities

• Schedule appointments and manage front-desk duties in accordance with VA directives.
• Answer phone calls for scheduling requests daily, maintain CPRS charts.
• Coordinate with Lead Scheduler and team to ensure timely communications.
• Maintain professional conduct representing VA in a positive, proactive manner.
• Support quality improvement and adherence to performance measures.

Skills

English fluency

Typing 45–60 wpm

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

CPRS

Job description

Prometheus Federal Services (PFS) is seeking a Medical Support Assistant (MSA) for on-site work at the Veterans Affairs Medical Center in San Francisco, CA. The MSA will schedule appointments, handle front-desk duties, and support patient communications in a fast-paced healthcare setting.

The role requires high school level education, 6 months of clerical experience with scheduling, and proficiency in Excel/Outlook/Word, along with strong English skills and the ability to obtain security