Medical Support Scheduler & Front Desk Pro

Prometheus Federal Services; Santa Rosa (CA); On-site; USD 43,000 - 55,000; Full time

Job summary

Prometheus Federal Services seeks a Medical Support Assistant to perform front desk and scheduling duties on-site at the Veterans Affairs Outpatient Clinic in Santa Rosa, CA. The role emphasizes accurate appointment coordination, patient communication, and adherence to VA directives.

The MSA must handle multi-line phone traffic, use scheduling software, and maintain professional, respectful service to patients and VA staff.

Qualifications

• High School Diploma or GED required.
• 6 months general clerical experience and 6 months scheduling software experience.
• Fluent in speaking, reading, and writing English.
• Proficiency with Excel, Outlook, and Word; able to log in and type 45–60 wpm with low errors.
• Heavy phone and computer usage, often simultaneously.
• Knowledge of medical/hospital terminology and clinic workflows.

Responsibilities

• Schedule appointments and manage front desk duties in accordance with VA directives.
• Answer phone calls for scheduling requests, Monday to Friday.
• Coordinate with Lead Scheduler to ensure timely patient communications.
• Work with scheduling/reception team to maintain professional VA representation.
• Participate in quality improvement to meet performance measures.
• Provide quality customer service to patients, families, VA staff, and clinicians.
• Adhere to safety policies and applicable regulations; pass background checks as required.
• Other duties as assigned.

Skills

Phone etiquette

Scheduling

Communication

English fluency

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

CPRS/Medical records system

Job description

Prometheus Federal Services seeks a Medical Support Assistant to perform front desk and scheduling duties on-site at the Veterans Affairs Outpatient Clinic in Santa Rosa, CA. The role emphasizes accurate appointment coordination, patient communication, and adherence to VA directives.

The MSA must handle multi-line phone traffic, use scheduling software, and maintain professional, respectful service to patients and VA staff.