Medical Scheduling & Front Desk Specialist

Prometheus Federal Services (PFS); Eureka (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Flexible spending accounts

Job summary

Prometheus Federal Services (PFS) seeks a Medical Support Assistant for on-site work at the Eureka VA Outpatient Clinic. The role focuses on front-desk scheduling, patient communications, and data entry in CPRS, aligned with VHA directives.

The ideal candidate will have a high school diploma, clerical experience, and strong English skills, with proficiency in MS Office and hospital terminology. US work authorization is required.

Qualifications

• High School Diploma or GED required.
• 6 months clerical experience and 6 months scheduling software experience.
• Proficient in English; able to read, write and communicate clearly.
• Typing 45–60 wpm with low error rate.
• Familiarity with medical terminology and clinic workflows.
• Ability to pass a security/background check (NACI).
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Schedule appointments and manage front-desk tasks per VA directives.
• Answer calls promptly and update CPRS charts as needed.
• Coordinate with Lead Scheduler to ensure timely patient communications.
• Maintain professional conduct and positive service with VA staff and patients.
• Support quality improvement and compliance with health system policies.

Skills

High attention to detail

General clerical experience

English fluency

Typing 45–60 wpm

Phone and computer usage

Medical terminology familiarity

Ability to obtain public trust

US work authorization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Prometheus Federal Services (PFS) seeks a Medical Support Assistant for on-site work at the Eureka VA Outpatient Clinic. The role focuses on front-desk scheduling, patient communications, and data entry in CPRS, aligned with VHA directives.

The ideal candidate will have a high school diploma, clerical experience, and strong English skills, with proficiency in MS Office and hospital terminology. US work authorization is required.