Medical Scheduler & Front Desk Associate

Prometheus Federal Services; Rancho Santa Margarita (CA); On-site; USD 43,000 - 54,000; Full time

Job summary

Prometheus Federal Services is seeking a Medical Support Assistant to handle on-site scheduling and front-desk duties at the Veterans Affairs Outpatient Clinic in Santa Rosa, CA.

The role requires strong clerical skills, English fluency, and experience with scheduling software and Microsoft Office. It includes coordinating with the scheduling team, ensuring timely communications, and upholding patient service standards.

Qualifications

• 6 months of general clerical experience and 6 months scheduling-related computer use.
• Proven ability to speak, understand, read, and write English fluently.
• Proficiency with Excel, Outlook, Word; CRPS navigation and related systems knowledge.

Responsibilities

• Answer phone calls for scheduling requests daily.
• Schedule and coordinate appointments in CPRS per VA directives.
• Assist Lead Scheduler and team to ensure timely communications.
• Maintain professional VA/health system representation.
• Support quality-improvement and compliance with applicable policies.

Skills

General clerical experience

Scheduling software

English fluency

Phone etiquette

Microsoft Excel

Microsoft Outlook

Microsoft Word

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Prometheus Federal Services is seeking a Medical Support Assistant to handle on-site scheduling and front-desk duties at the Veterans Affairs Outpatient Clinic in Santa Rosa, CA.

The role requires strong clerical skills, English fluency, and experience with scheduling software and Microsoft Office. It includes coordinating with the scheduling team, ensuring timely communications, and upholding patient service standards.