On-Site Mailroom & Copy Specialist

Ricoh Americas Corporation; New Albany (OH); On-site; USD 48,216,000 - 61,992,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist to operate high-volume copiers, perform basic repairs and maintenance, and assist with mailroom and reception duties as needed. The role involves travel between customer sites and occasional overtime on nights and weekends.

The position requires a high school diploma or GED and 1–2 years of related work experience, with proficiency in MS Office and reliable driving.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Performs basic equipment troubleshooting and elevates calls to technicians
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc)
• Performs duties of scanning and/or imaging documents
• Maintains records for management reports and inventories of supplies needed.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.

Skills

Customer service

Troubleshooting

MS Office

Driver's license

Education

High school diploma or GED

Job description

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist to operate high-volume copiers, perform basic repairs and maintenance, and assist with mailroom and reception duties as needed. The role involves travel between customer sites and occasional overtime on nights and weekends.

The position requires a high school diploma or GED and 1–2 years of related work experience, with proficiency in MS Office and reliable driving.