Senior On-Site Services Lead — Copier & Equipment Expert

Socket.dev; Beaverton (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Dental Insurance

401K retirement plan

Tuition assistance

Paid vacation and holidays

Wellness programs

Job summary

Ricoh is seeking a Senior On-Site Service Specialist to operate high-volume copying equipment, perform binding/finishing, scanning, and mail/shipping tasks at customer sites. The role includes basic troubleshooting, fielding service requests, and occasional receptionist duties, reporting to Site Manager or Supervisor.

Ideal candidates have a high school diploma or GED with 1-2 years related copy experience, strong MS Office skills, and a customer-focused mindset to ensure quality service and

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
• Performs duties of scanning and/or imaging documents.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer\'s buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.

Skills

copier knowledge

troubleshooting

basic computer skills

customer relations

communication skills

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh is seeking a Senior On-Site Service Specialist to operate high-volume copying equipment, perform binding/finishing, scanning, and mail/shipping tasks at customer sites. The role includes basic troubleshooting, fielding service requests, and occasional receptionist duties, reporting to Site Manager or Supervisor.

Ideal candidates have a high school diploma or GED with 1-2 years related copy experience, strong MS Office skills, and a customer-focused mindset to ensure quality service and