On-Site Services Lead: Copy, Mail & Tech Support

Ricoh Americas Corporation

Quincy (MA)

On-site

USD 37,000 - 45,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, life insurance

401K

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh Americas Corporation seeks a Senior On-Site Service Specialist to operate high-volume copying, production, and mail equipment, perform basic repairs, and manage on-site duties. You will support customers directly and may handle reception and light facility tasks as needed.

The ideal candidate has a high school diploma and 1–2 years related experience, basic computer skills, and a valid driver’s license. Travel between customer sites may be required, with overtime possible.

Qualifications

Requires high school diploma or GED and1-2 years of related work experience.
Some related copy job experience is preferred.
May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Responsibilities

Runs high volume/production copy machines and performs binding and finishing work.
Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
Perform basic equipment troubleshooting and escalates calls to technicians
Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
Performs duties of scanning and /or imaging documents
May perform Reception services on temporary/occasional basis
Maintains records for management reports and inventories of supplies needed.
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
Calculates charges for jobs performed and maintains logs and may generate reports.
Responds to and coordinates all service calls required by customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
Maintains daily meter and service logs.
May travel between customer's buildings.
Answers customer questions regarding status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping of materials.
Performs duties related to the receiving of materials.
May perform meeting room and conference room set ups.
May perform building occupant moves within assigned facilities.
May perform light maintenance, and cleaning duties as assigned.
May occasionally perform shipping, receiving and dock work in a mailroom type environment
May require periodic overtime on nights and weekends, including off-hour emergency response.
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
Uses all copier equipment, calculator, fax machine, postage meter and some PC.
Performs filing duties, which may include 'purging' and archiving old documents.
Understanding of Ricoh Services Portfolio & Technology
Ensures data for Ricoh MOR, SPG and job logs are captured
Performs other duties as assigned.