On-Site Level II Help Desk Technician – IT Support Pro

Computer Business Solutions, Inc.; Fort Lauderdale (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

401(k) with company match

Professional development and cert.

Job summary

Computer Business Solutions, Inc. in Fort Lauderdale, FL seeks a Help Desk Technician to deliver on-site and remote support for our client base. You will resolve technical issues, document findings, and collaborate with a skilled team to ensure high-quality service.

Candidates should have strong written and verbal communication, experience with Windows environments, basic networking, and ticketing systems. Local candidates only; on-site role with occasional weekend on-call rotation.

Qualifications

• Solid multitasking and troubleshooting abilities.
• Timely, professional client communication.
• Local candidates for on-site work; valid driver’s license.
• Own vehicle and reliable transportation.

Responsibilities

• Provide remote and on-site technical assistance to users on service requests; coordinate with technical staff when problems require additional analysis or assistance.
• Document and follow-up on service tickets using Halo PSA or similar.
• Assist in reviewing and analyzing problems and determining solutions.
• Work as part of a help desk team to deliver high-quality customer service.

Skills

Windows OS

Customer service

Documentation

Microsoft Office

Windows Server

Networking basics

VPNs

Unifi Controller

RMM Tools

Ticketing systems

De-escalation

Communication skills

Team collaboration

Tools

Halo PSA

IT Glue

IT BOOST

Unifi Controller

Job description

Computer Business Solutions, Inc. in Fort Lauderdale, FL seeks a Help Desk Technician to deliver on-site and remote support for our client base. You will resolve technical issues, document findings, and collaborate with a skilled team to ensure high-quality service.

Candidates should have strong written and verbal communication, experience with Windows environments, basic networking, and ticketing systems. Local candidates only; on-site role with occasional weekend on-call rotation.