Onsite Level 1 Service Desk Technician – Tech Support

CSK; Ohio; On-site; USD 38,000 - 60,000; Full time

Job summary

CSK is seeking a Level 1 Service Desk Technician to provide on-site IT support in Miami, FL. The role involves assisting end-users with hardware, software, and network issues, documenting all interactions in a ticketing system, and helping with setup and inventory maintenance.

Strong communication and a customer-focused approach are essential for timely resolutions. The position is entry-level with opportunities to grow in a fast-paced IT environment, requiring a willingness to learn and adapt

Qualifications

• High school diploma or equivalent; relevant technical certifications or coursework preferred.
• Basic knowledge of computer hardware, software, and networking concepts.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues.
• Respond to user inquiries and troubleshoot problems via phone, email, or in-person.
• Document support interactions, troubleshooting steps, and resolutions in a ticketing system.
• Assist in the setup, configuration, and deployment of computer systems and software applications.
• Maintain accurate records of IT inventory and equipment.
• Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
• Follow established procedures and protocols for IT support and service delivery.
• Continuously update technical knowledge and skills to stay current with emerging technologies and best practices.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Problem-solving

Education

High school diploma

Tools

Ticketing system

Job description

CSK is seeking a Level 1 Service Desk Technician to provide on-site IT support in Miami, FL. The role involves assisting end-users with hardware, software, and network issues, documenting all interactions in a ticketing system, and helping with setup and inventory maintenance.

Strong communication and a customer-focused approach are essential for timely resolutions. The position is entry-level with opportunities to grow in a fast-paced IT environment, requiring a willingness to learn and adapt