Onsite IT Help Desk Pro — Boca Raton

Celsius; Boca Raton (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Long- and short-term disability

Life insurance

Paid Time Off

Company-paid holidays

401(k) with Company match

Identity theft and legal services

Job summary

Celsius Holdings, Inc. is seeking an IT Help Desk Technician to support and provision systems, manage tickets, and maintain assets onsite at the Boca Raton HQ.

The role reports to the SVP of IT, Security and Infrastructure and requires certifications and strong customer support skills. Responsibilities include onboarding, endpoint administration, inventory control, and user assistance with Teams/SharePoint.

Qualifications

• Must hold an A+ and Networking+ Certification.
• Advanced skills in MS Office, Outlook, Excel, and PowerPoint.
• 1+ year experience with Office365, Teams, SharePoint and inventory systems.

Responsibilities

• Manage and resolve help desk tickets related to hardware, software and Office365.
• Inventory management of all hardware and software asset lists.
• Operate office equipment and digital resources (printer, Wi-Fi, IP phones).
• Assist users with password resets, login issues, and SharePoint/Teams usage.
• Create application job aids for managers to use as tutorials.

Skills

A+ Certification

Networking+ Certification

MS Office (Advanced)

Outlook

Excel

PowerPoint

Typing speed 50+ wpm

Python

Power BI

Education

AS or BS Degree – Computer Information Management

Tools

Office365

Teams

SharePoint

Job description

Celsius Holdings, Inc. is seeking an IT Help Desk Technician to support and provision systems, manage tickets, and maintain assets onsite at the Boca Raton HQ.

The role reports to the SVP of IT, Security and Infrastructure and requires certifications and strong customer support skills. Responsibilities include onboarding, endpoint administration, inventory control, and user assistance with Teams/SharePoint.