Part-Time IT Help Desk Technician

City of Fort Lauderdale; Fort Lauderdale (FL); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Fort Lauderdale is seeking a part-time IT help desk support staff to manage a high-volume queue of tickets and assist users on-site. The role involves handling calls, walk-in support for devices, password resets, and basic IT tasks in the Information Technology Services Department.

Eligible candidates will have a high school diploma, 1+ year of IT support experience, and a Florida driver’s license.

Qualifications

• High school Diploma or G.E.D. required.
• One or more years of IT technical support or field technician experience.
• Possess or obtain a valid State of Florida driver's license within 30 days of hire.
• Strong communication skills are required, both oral and written.
• Ability to handle and prioritize multiple tasks in a fast-paced environment.
• Higher education or relevant work history may be required as evidenced by certificates or prior experience.

Responsibilities

• Answer a high volume of help desk calls and document work orders in the ticketing system.
• Provide walk-in support on mobile devices, laptops, password resets, and basic customer needs.
• Troubleshoot, analyze and resolve hardware, software, and network issues or escalate as needed.
• Maintain Active Directory users and groups.

Skills

Communication

Multitasking

Time management

Problem solving

Education

High school diploma

Tools

Active Directory

Job description

The City of Fort Lauderdale is seeking a part-time IT help desk support staff to manage a high-volume queue of tickets and assist users on-site. The role involves handling calls, walk-in support for devices, password resets, and basic IT tasks in the Information Technology Services Department.

Eligible candidates will have a high school diploma, 1+ year of IT support experience, and a Florida driver’s license.