On-Site IT Technician — Windows & Hardware Deployment

Walbridge; Hawaii; On-site; USD 40,000 - 65,000; Full time

Job summary

Walbridge is seeking an IT Technician to provide hands-on technical support at the project site in Michigan. You will ensure smooth operation of Windows-based systems and hardware while delivering strong customer service to end users.

Key duties include Windows 11 support, hardware deployment, workstation setup for new hires, and assisting with new technology adoptions. Travel may be required and training in Detroit is anticipated.

Qualifications

• Minimum high school diploma or equivalent plus technical training or experience.
• 3+ years in IT support for Windows environments via remote tools.
• Proficiency with Microsoft Office and Windows OS.
• Experience documenting all work in ticketing systems.
• Willingness to travel, train in Detroit for 4–6 weeks.

Responsibilities

• Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including troubleshooting OS issues, performance optimization, and user assistance.
• Hardware & Software Deployment - Stage, configure, and deploy desktops, laptops, and peripheral devices. Install, update, and support standard business applications in accordance with IT policies.
• Onboarding & Workstation Setup - Prepare and provision user workstations for new hires, including account setup, system configuration, and ensuring readiness on day one.
• New Technology Support & Adoption - Support the implementation and adoption of new technologies, including evaluating emerging tools, assisting with pilot deployments, and helping users transition to new systems and solutions.
• Network Support - Assist with basic network setup and troubleshooting, including connectivity issues, VPN access, and wired/wireless network configurations.
• IT Recommendations & Asset Planning - Research and recommend hardware, software, and IT services to improve operational efficiency, performance, and security.
• User Training & Support - Deliver end-user training and guidance on technology tools, systems, and best practices to enhance productivity and reduce support incidents.

Skills

Windows OS troubleshooting

Remote & on-site support

Ticketing & documentation

Hardware deployment

End-user training

Education

High school diploma or equivalent

Tools

Microsoft Office

Ticketing system

Job description

Walbridge is seeking an IT Technician to provide hands-on technical support at the project site in Michigan. You will ensure smooth operation of Windows-based systems and hardware while delivering strong customer service to end users.

Key duties include Windows 11 support, hardware deployment, workstation setup for new hires, and assisting with new technology adoptions. Travel may be required and training in Detroit is anticipated.