On-Site IT Technician: Windows & Deployment Pro

Walbridge

Colorado

On-site

USD 50,000 - 66,000

Full time

40 hours ago

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Job summary

Walbridge is seeking a skilled IT Technician to provide hands-on technical support at the job site, ensuring smooth operation of Windows-based systems and hardware. The role involves deploying desktops, laptops, and peripherals, onboarding new hires, and helping users adopt new technologies at a project location in Michigan, with relocation/travel as needed.

The ideal candidate has 3+ years in IT support, proficiency with Microsoft Office, strong documentation habits, and the ability to work

Qualifications

Completed a minimum of high school diploma or equivalent, and technical training or professional experience
3 years or more of commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools
Proficiency using Microsoft Office suite and Windows operating system software
Experience steadfastly documenting all works performed in the ticketing system
User data transfer to new laptops
Thorough understanding of hardware technical specifications and general network experience
Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment
Ability and willingness to learn new skills quickly
Ability to safely lift up to 40 pounds
Able to frequently work beyond 40 hours per week.
Able to travel out of state, sometimes with short notice, and stay overnight as needed
Able to train in Detroit, Michigan for 4-6 weeks
Applicants must be legally authorized to work in the United States without current for future employment visa sponsorship

Responsibilities

Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including troubleshooting OS issues, performance optimization, and user assistance.
Hardware & Software Deployment - Stage, configure, and deploy desktops, laptops, and peripheral devices. Install, update, and support standard business applications in accordance with IT policies.
Onboarding & Workstation Setup - Prepare and provision user workstations for new hires, including account setup, system configuration, and ensuring readiness on day one.
New Technology Support & Adoption - Support the implementation and adoption of new technologies, including evaluating emerging tools, assisting with pilot deployments, and helping users transition to new systems and solutions.
Network Support - Assist with basic network setup and troubleshooting, including connectivity issues, VPN access, and wired/wireless network configurations.
IT Recommendations & Asset Planning - Research and recommend hardware, software, and IT services to improve operational efficiency, performance, and security.
User Training & Support - Deliver end-user training and guidance on technology tools, systems, and best practices to enhance productivity and reduce support incidents.