On-Site IT Support Technician — Windows/Linux & End-User

GCS Recruitment; Baltimore (MD); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

GCS Recruitment Specialists seeks a reliable Helpdesk Support to provide on-site IT support for Operations facilities in Baltimore. You will support end-user computing devices, printers, networking equipment, and OT environments while following SOPs and SLAs.

The role is hands-on, requiring strong troubleshooting, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Qualifikationen

• Hands-on IT support experience.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and SOPs.
• Excellent communication and customer service skills.

Aufgaben

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application issues.
• Support user onboarding and workstation setup.

Kenntnisse

Laptop imaging

Printer troubleshooting

Networking basics

Windows 11

Linux

Ticketing system

Troubleshooting

Communication

Jobbeschreibung

GCS Recruitment Specialists seeks a reliable Helpdesk Support to provide on-site IT support for Operations facilities in Baltimore. You will support end-user computing devices, printers, networking equipment, and OT environments while following SOPs and SLAs.

The role is hands-on, requiring strong troubleshooting, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.