Onsite Desktop & Network IT Support Specialist

GCS Recruitment; Dundalk (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Desktop Technician to provide onsite IT support for Operations facilities in Dundalk, MD. The role focuses on end-user devices, printers, and basic networking within Windows 11 and Linux environments.

This hands-on position requires strong troubleshooting, ability to work independently, and willingness to participate in on-call rotations and shift schedules; prior experience with ticketing systems and documented SOPs is preferred.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience with laptop imaging and deployment.
• Printer troubleshooting and support experience.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems.
• Linux operating systems.
• Experience working in a ticketing system environment.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and SOPs.
• Excellent communication and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application-related issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network-connected printers.
• Perform basic networking troubleshooting, including connectivity and cabling issues.
• Respond to equipment failures and restore service following SOPs.
• Assist with asset management and equipment lifecycle activities.
• Work assigned support tickets and service requests within SLA requirements.
• Execute Change Management activities according to established procedures.
• Respond to emergent technical events impacting site operations.
• Escalate complex issues when resolution steps are unclear.

Skills

Hands-on IT support

Troubleshooting

Customer service

Communication

Education

CompTIA A+ Certification

Tools

Windows 11

Linux

Printer troubleshooting

Laptop imaging

Job description

GCS Recruitment Specialists is seeking a reliable Desktop Technician to provide onsite IT support for Operations facilities in Dundalk, MD. The role focuses on end-user devices, printers, and basic networking within Windows 11 and Linux environments.

This hands-on position requires strong troubleshooting, ability to work independently, and willingness to participate in on-call rotations and shift schedules; prior experience with ticketing systems and documented SOPs is preferred.