On-Site IT Support Technician - Tue/Thu (2 days)

Inspiroz; Asbury Park (NJ); On-site; USD 30,000 - 41,000; Part time

Job summary

Inspiroz is seeking an on-site IT support professional to handle tickets, fix printers and Chromebooks, and manage inventory. The role involves coordinating with a remote IT team and ensuring timely updates to clients.

The ideal candidate will perform thorough troubleshooting, liaise between on-site operations and overseas support, communicate clearly, and document issues to accelerate resolution. On-site presence two days weekly (likely Tue/Thu) is required, with reliable transportation and a

Qualifications

• Technical support and problem resolution
• Take the lead in resolving technical issues that require on-site support
• Conduct thorough troubleshooting to identify the root cause of problems
• Act as the liaison between on-site operations and the remote IT support team overseas
• Communicate technical issues and requirements to the remote team accurately and clearly
• Provide detailed information and documentation to facilitate remote troubleshooting and support
• Works closely with the remote service desk team to resolve technical issues

Responsibilities

• Ticket handling, Printer fixing, Chromebook fixing and inventory.
• Technical support and problem resolution.
• Take the lead in resolving technical issues that require on-site support.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Act as the liaison between on-site operations and the remote IT support team overseas.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Work closely with the remote service desk team to resolve technical issues.
• Communicates updates, challenges, and tasks to the client in a clear and timely manner.
• Listens actively to client concerns and addresses them appropriately.
• Ensures client satisfaction by following up on issue resolution and providing necessary support.
• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.

Skills

Ticket handling

Printer fixing

Chromebook fixing

Inventory management

Troubleshooting

On-site support

Communication

Documentation

Job description

Inspiroz is seeking an on-site IT support professional to handle tickets, fix printers and Chromebooks, and manage inventory. The role involves coordinating with a remote IT team and ensuring timely updates to clients.

The ideal candidate will perform thorough troubleshooting, liaise between on-site operations and overseas support, communicate clearly, and document issues to accelerate resolution. On-site presence two days weekly (likely Tue/Thu) is required, with reliable transportation and a