On-Site IT Helpdesk Technician & Troubleshooter

Prime Inc; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Prime Inc is seeking a Helpdesk Technician to provide direct technical support for hardware, software, and networking across the company. The role emphasizes strong customer service and quick problem-solving in a fast-paced environment.

Responsibilities include handling requests from multiple sources, installing and configuring workstations, monitoring performance, and documenting solutions. On-site attendance is required with a Wednesday-Saturday 6am-6pm schedule.

Qualifications

• Bachelor’s degree preferred; at least one year of relevant tech experience.
• Strong customer service and communication abilities.
• Excellent interpersonal skills and attention to detail.
• Ability to learn quickly and multi-task effectively.
• Willingness to work overnights or weekends if needed.
• Typing speed of at least 45 WPM.

Responsibilities

• Respond to support requests and resolve problems.
• Monitor and respond to IT helpdesk requests promptly.
• Install, test and configure new workstations, peripherals, and software.
• Monitor system performance and functionality.
• Provide support to drivers in person and by phone.
• Document processes and solutions.
• Participate in IT projects as assigned.

Skills

Strong organizational skills

Customer service

Excellent interpersonal communication

Attention to detail

Analytical thinking

Multi-tasking

Self-motivation

Education

Bachelor’s Degree in IT or related field

Job description

Prime Inc is seeking a Helpdesk Technician to provide direct technical support for hardware, software, and networking across the company. The role emphasizes strong customer service and quick problem-solving in a fast-paced environment.

Responsibilities include handling requests from multiple sources, installing and configuring workstations, monitoring performance, and documenting solutions. On-site attendance is required with a Wednesday-Saturday 6am-6pm schedule.