IT Technician - Onsite/Remote Support

ASM Global; United States; Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, life and Dis/

Paid vacation

401k

Job summary

Legends Global is seeking an IT Technician to support day-to-day hardware, software, networks, and end-user systems within the Operations department.

The role involves installing and maintaining desktops, laptops, printers, mobile devices, and related IT equipment, troubleshooting issues, and guiding new users through onboarding and access setup. This is an on-site or remote-position, with a focus on reliable service delivery.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent hands‑on experience
• 1–3 years of experience providing technical support in a help desk, desktop support, or IT operations environment
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, and network issues efficiently

Responsibilities

• Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment
• Monitor system performance and health
• Support user onboarding and offboarding, including account setup, access management, and equipment deployment
• Maintain accurate documentation of incidents, solutions, and IT inventory to ensure compliance with internal standards.

Skills

Troubleshooting

Customer service

Desktop support

Network troubleshooting

Documentation

Time management

Education

Associate or bachelor’s degree in IT or related field

Equivalent hands-on experience

Job description

Legends Global is seeking an IT Technician to support day-to-day hardware, software, networks, and end-user systems within the Operations department.

The role involves installing and maintaining desktops, laptops, printers, mobile devices, and related IT equipment, troubleshooting issues, and guiding new users through onboarding and access setup. This is an on-site or remote-position, with a focus on reliable service delivery.