Onsite IT Support Technician - Field & End-User Help

Insight Global; Austin (TX); Presencial; USD 52.000 - 80.000; Jornada completa

Descripción de la vacante

Insight Global is seeking an onsite desktop support and field services technician to support employees at assigned clinics and office locations. You will be the primary IT contact for these sites, resolving hardware, software, network, and application issues while delivering excellent customer service.

Daily site visits, calls, emails, and ticket responses are expected. You will troubleshoot escalated issues, support workstations, printers, and related peripherals, deploy and image hardware,

Formación

• 2+ years of computer/hardware/software maintenance experience.
• Familiar with: Microsoft Windows systems
• Active Directory Ticketing Systems
• Microsoft Office (Excel, Outlook, Word)

Responsabilidades

• Provide onsite daily support through site visits, phone calls, emails, and ticket responses.
• Troubleshoot and resolve escalated technical issues across facilities.
• Deploy, image, install, and maintain hardware and software.
• Add and manage computers in Active Directory.
• Support Microsoft Windows operating systems and end-user applications.
• Verify network connectivity and troubleshoot connectivity issues.
• Maintain ticket documentation and ensure issues are resolved within SLAs.

Conocimientos

Customer service

Troubleshooting

Ticketing systems

End-user support

Herramientas

Active Directory

Windows OS

Microsoft Office

Descripción del empleo

Insight Global is seeking an onsite desktop support and field services technician to support employees at assigned clinics and office locations. You will be the primary IT contact for these sites, resolving hardware, software, network, and application issues while delivering excellent customer service.

Daily site visits, calls, emails, and ticket responses are expected. You will troubleshoot escalated issues, support workstations, printers, and related peripherals, deploy and image hardware,