On-Site IT Support Technician for Industrial Systems

L3Harris Technologies; Los Angeles (CA); On-site; USD 69,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Education assistance

Paid time off

Job summary

L3Harris Technologies in Canoga Park, CA, seeks a proactive Desktop Support Technician to deliver on-site IT consultation, troubleshoot hardware and software, and ensure system uptime for production teams.

You'll evaluate needs across manufacturing, engineering, and business units, propose robust IT solutions, and guide stakeholders in technology decisions to improve reliability and security in a demanding industrial environment.

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Help determine when technology should be purchased, upgraded, replaced, or retired.
• Compare technology options and recommend solutions that best meet business and operational requirements.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness.
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.

Skills

Troubleshooting

Networking

Cybersecurity

ServiceNow

Remote management

Monitoring software

ERP/MES/SCADA

Analytical skills

Communication

Teamwork / independence

Education

High School Diploma or equivalent

Tools

ServiceNow

Remote management tools

Monitoring software

Job description

L3Harris Technologies in Canoga Park, CA, seeks a proactive Desktop Support Technician to deliver on-site IT consultation, troubleshoot hardware and software, and ensure system uptime for production teams.

You'll evaluate needs across manufacturing, engineering, and business units, propose robust IT solutions, and guide stakeholders in technology decisions to improve reliability and security in a demanding industrial environment.