On-Site IT Support Technician – Manufacturing Ops

L3Harris Technologies; Orange (VA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

Flexible spending accounts

EAP

Education assistance

Parental leave

Paid time off

Company-paid holidays

Job summary

L3Harris Technologies is seeking a Desktop Support Technician in Orange, VA to provide on-site IT consultation and support for users, manufacturing, and engineering teams.

The role requires strong analytical skills, ability to lead tech improvements, and experience with hardware, software, networks, and security. On-site schedule with 9/80 work pattern and potential for security clearance considerations.

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
• Advanced proficiency in troubleshooting hardware, software, and network issues.
• Experience with ticketing systems (e.g., ServiceNow) and monitoring tools.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Help determine when technology should be purchased, upgraded, replaced, or retired.
• Compare technology options and recommend solutions that best meet business and operational requirements.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness.
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.

Skills

Troubleshooting hardware

Networking basics

ServiceNow

Remote management

Monitoring software

ERP

MES

SCADA

Education

HS Diploma or equivalen­t + 8 yrs exp or Associate’s + 4 yrs exp

Tools

ServiceNow

Remote management tools

Monitoring software

ERP

MES

SCADA

TCP/IP

VLANs

Job description

L3Harris Technologies is seeking a Desktop Support Technician in Orange, VA to provide on-site IT consultation and support for users, manufacturing, and engineering teams.

The role requires strong analytical skills, ability to lead tech improvements, and experience with hardware, software, networks, and security. On-site schedule with 9/80 work pattern and potential for security clearance considerations.