Onsite IT Technician for Industrial Systems Uptime

Harris Corp - composite aero-structures division; West Palm Beach (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

Flexible spending accounts

EAP

Education assistance

Parental leave

Paid time off

Company-paid holidays

Job summary

L3Harris Technologies is seeking an experienced Desktop Support Technician to provide advanced on-site IT support for West Palm Beach operations. You will partner with manufacturing, engineering, and business teams to ensure system uptime, data integrity, and security, while evaluating risks and recommending improvements.

Responsibilities include diagnosing hardware, software, and network issues, guiding users, and applying standards to support long-term reliability in a production environment.

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
• Advanced proficiency in troubleshooting hardware, software, and network issues.
• Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software.
• Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication abilities for explaining technical concepts to non-technical stakeholders.
• Ability to work independently and in teams under pressure during production-critical situations.
• Commitment to continuous learning and adapting to evolving technologies.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Help determine when technology should be purchased, upgraded, replaced, or retired.
• Compare technology options and recommend solutions that best meet business and operational requirements.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness.
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.

Skills

Troubleshooting

Networking

Cybersecurity basics

ServiceNow

Education

High School Diploma

Associate's Degree

Tools

Remote management tools

Monitoring software

ERP/MES/SCADA

Job description

L3Harris Technologies is seeking an experienced Desktop Support Technician to provide advanced on-site IT support for West Palm Beach operations. You will partner with manufacturing, engineering, and business teams to ensure system uptime, data integrity, and security, while evaluating risks and recommending improvements.

Responsibilities include diagnosing hardware, software, and network issues, guiding users, and applying standards to support long-term reliability in a production environment.