On-Site Desktop Support Engineer for Industrial Tech

L3Harris Technologies; Mississippi; On-site; USD 69,000 - 127,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) match

Paid time off

Parental leave

Education assistance

Company-paid holidays

Job summary

L3Harris Technologies in Mississippi is seeking an experienced Desktop Support Technician to provide on-site technical consultation across users, manufacturing, engineering, and business teams. The role partners with stakeholders to evaluate IT needs, assess risks, and recommend solutions that ensure system uptime, data integrity, and business resiliency.

The position requires strong analytical skills, technical judgment, and the ability to lead technology improvement efforts in a complex

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Help determine when technology should be purchased, upgraded, replaced, or retired.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness.
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.

Skills

Hardware troubleshooting

Networking TCP/IP

VPNs

ServiceNow

Remote management tools

Monitoring software

Manufacturing tech familiarity

Strong communication

Independent work

Education

High School Diploma or equivalent with 8 years experience

Associate degree with 4+ years experience

Tools

Ticketing systems (ServiceNow)

Job description

L3Harris Technologies in Mississippi is seeking an experienced Desktop Support Technician to provide on-site technical consultation across users, manufacturing, engineering, and business teams. The role partners with stakeholders to evaluate IT needs, assess risks, and recommend solutions that ensure system uptime, data integrity, and business resiliency.

The position requires strong analytical skills, technical judgment, and the ability to lead technology improvement efforts in a complex