On-Site IT Support Technician – Deskside Expert

Wissen Infotech; Glenview (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

On-site location

No Remote / No Relocation

Job summary

Wissen Infotech in Glenview, IL is seeking a Deskside Support Technician to provide day-to-day support for a client’s desktop computing environment. This on-site role emphasizes quick issue resolution, hardware and software installation, and end-user assistance.

The candidate will diagnose problems, support network connectivity, and implement virus detection and remediation procedures while delivering strong customer service to staff.

Qualifications

• Troubleshooting desktop applications, network connectivity, and hardware issues.
• Strong verbal and written communication skills.
• Customer service orientation and professionalism.

Responsibilities

• Troubleshooting, diagnosing, and resolving issues with desktops, printers, and peripherals.
• Install, configure, and maintain hardware and software on end-user devices.
• Diagnose end-user system failures and repair hardware as needed.
• Provide network support to ensure reliable connectivity for users.
• Implement virus detection and remediation procedures.
• Assist end users in person, by phone, or via email.
• Deliver high-quality customer service to staff and users.

Skills

Problem solving

Computer systems

Communication

Customer service

Job description

Wissen Infotech in Glenview, IL is seeking a Deskside Support Technician to provide day-to-day support for a client’s desktop computing environment. This on-site role emphasizes quick issue resolution, hardware and software installation, and end-user assistance.

The candidate will diagnose problems, support network connectivity, and implement virus detection and remediation procedures while delivering strong customer service to staff.