IT Deskside Technician: End-User Hardware & Support

ivision; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

ivision is seeking a Deskside Technician to serve as the single point of contact for end users needing support in the end-user computing environment. You will install, diagnose, repair, maintain and upgrade workstations, and troubleshoot issues in person, by remote tools, phone or chat to ensure optimal performance.

Responsibilities include onsite analysis, documenting incidents, coordinating with vendors if needed, and providing timely end-user assistance.

Qualifications

• College diploma or university degree in computer science or related field.
• 1+ year of end-user support experience.
• ITIL Foundation, Comptia A+, Comptia Network+, Google IT Support Professional, or HDI-SCA certifications preferred.

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users.
• Document incidents, moves, adds and changes and coordinate with vendors as needed.
• Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware/software.

Skills

Hardware troubleshooting

End-user support

Mac/PC knowledge

Education

Bachelor's degree in Computer Science or related field

Certifications: ITIL Foundation, Comptia A+, Comptia Network+, Google IT Support Professional, HDI SCA

Tools

Windows

macOS

PC hardware

Job description

ivision is seeking a Deskside Technician to serve as the single point of contact for end users needing support in the end-user computing environment. You will install, diagnose, repair, maintain and upgrade workstations, and troubleshoot issues in person, by remote tools, phone or chat to ensure optimal performance.

Responsibilities include onsite analysis, documenting incidents, coordinating with vendors if needed, and providing timely end-user assistance.