Onsite IT Support Technician — Deskside

FlightSafety International Inc; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

FlightSafety International is seeking a Deskside Support Technician to join our onsite IT team at learning centers. The role focuses on hands-on desktop support, hardware, software, and peripheral troubleshooting for internal customers and external guests.

You will diagnose issues, escalate when needed, and coordinate hardware procurement while traveling to learning centers as required. A collaborative, customer-focused mindset is essential.

Qualifications

• Associates degree or equivalent work experience in lieu of degree.
• 3+ years of customer facing deskside support experience.
• Excellent technical knowledge of PCs and desktop hardware.
• Working knowledge of network protocols, operating systems, and standards.
• Windows Desktop Operating Systems experience.
• Strong knowledge of troubleshooting Microsoft Office Suite.

Responsibilities

• Provide excellent IT support to customers by fulfilling requests, troubleshooting, and resolving intermediate issues onsite and remotely.
• Analyze and diagnose problems, and determine solutions, escalating as needed.
• Troubleshoot, install, repair, upgrade, and configure hardware, printing, imaging and software issues.
• Perform escalations to vendors or internal teams to resolve issues to customer satisfaction.
• Coordinate hardware procurement and manage hardware inventory.
• Maintain knowledge of systems and network infrastructure and support updates.

Skills

PC hardware

Windows OS

Networking basics

Microsoft Office

Remote/onsite support

Team collaboration

Education

Associates degree or equivalent experience

Tools

MS Office

Remote support tools

IT asset management

Job description

FlightSafety International is seeking a Deskside Support Technician to join our onsite IT team at learning centers. The role focuses on hands-on desktop support, hardware, software, and peripheral troubleshooting for internal customers and external guests.

You will diagnose issues, escalate when needed, and coordinate hardware procurement while traveling to learning centers as required. A collaborative, customer-focused mindset is essential.