Deskside Tech Lead – Onsite Windows & VDI Support

Artech Information System LLC; Bannockburn (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent IT staffing firm is seeking a Desktop Support Representative to provide onsite support in Bannockburn, IL. The role involves diagnosing and remedying complex Microsoft OS issues, installing and removing desktop PCs, and ensuring effective communication with clients. Ideal candidates will have experience in deskside and remote support, along with excellent troubleshooting and documentation skills. This position is projected for over a year, with the possibility of extension.

Qualifications

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets.
• Experience in large corporate environments required.
• Must have good documentation skills and organize procedures.

Responsibilities

• Configure and install common applications and install/remove desktop PCs and monitors.
• Interact positively with clients and solve tickets remotely.
• Lead role within Deskside Tech support.

Skills

Break/Fix troubleshooting

Deskside support

Remote take-over skills

SCCM

Windows

Good verbal and written skills

Client interaction

Job description

A prominent IT staffing firm is seeking a Desktop Support Representative to provide onsite support in Bannockburn, IL. The role involves diagnosing and remedying complex Microsoft OS issues, installing and removing desktop PCs, and ensuring effective communication with clients. Ideal candidates will have experience in deskside and remote support, along with excellent troubleshooting and documentation skills. This position is projected for over a year, with the possibility of extension.