Deskside Support Technician / Desktop Support Engineer / IT Support Technician / Field Support Technician / End-User Computing (EUC) Support Engineer / IT Deployment Technician / Hardware Support Engineer

Wissen Infotech; Glenview (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

On-site location

No Remote / No Relocation

Job summary

Wissen Infotech in Glenview, IL is seeking a Deskside Support Technician to provide day-to-day support for a client’s desktop computing environment. This on-site role emphasizes quick issue resolution, hardware and software installation, and end-user assistance.

The candidate will diagnose problems, support network connectivity, and implement virus detection and remediation procedures while delivering strong customer service to staff.

Qualifications

• Troubleshooting desktop applications, network connectivity, and hardware issues.
• Strong verbal and written communication skills.
• Customer service orientation and professionalism.

Responsibilities

• Troubleshooting, diagnosing, and resolving issues with desktops, printers, and peripherals.
• Install, configure, and maintain hardware and software on end-user devices.
• Diagnose end-user system failures and repair hardware as needed.
• Provide network support to ensure reliable connectivity for users.
• Implement virus detection and remediation procedures.
• Assist end users in person, by phone, or via email.
• Deliver high-quality customer service to staff and users.

Skills

Problem solving

Computer systems

Communication

Customer service

Job description

Role: Deskside Support Technician / Desktop Support Engineer / IT Support Technician / Field Support Technician / End-User Computing (EUC) Support Engineer / IT Deployment Technician / Hardware Support Engineer

Location: Glenview, IL

Work Mode: Client Location No Remote / No Relocation

Contract / Contract to Hire

Deskside Support:

A deskside technician’s job is to provide support and maintenance for a company’s desktop computing environment.

They may be responsible for:

• Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
• Installation: Installing, configuring, and maintaining hardware and software
• Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
• Network support: Troubleshooting network devices to ensure connectivity.
• Virus Detection: Implementing virus detection and eradication procedures.
• End-user support: Providing end-user assistance in person, by telephone, or via email.
• Customer Service: Acting as a model of customer service excellence for organizational staff members.

Some skills that are helpful for a deskside technician include:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems
• Strong verbal and written communication skills
• Patient, friendly demeanor with a great aptitude for listening.