On-Site IT Support Technician - Cody, WY

Nerd Nation IT Solutions and Repair, LLC; Cody (WY); On-site; USD 42,000 - 56,000; Full time

Job summary

Nerd Nation IT Solutions and Repair, LLC in Cody, Wyoming is seeking a Tier 1 IT Technician to deliver front-line support to business clients and internal users. The role emphasizes responsive ticket handling, hardware/software troubleshooting, and workstation setup.

You will document incidents, escalate complex problems, and help maintain accurate asset records while communicating clearly with customers to ensure a positive service experience.

Qualifications

• Strong troubleshooting and technical support for hardware, software, and basic networking.
• Foundational IT knowledge, including operating systems, common business apps, and security best practices.
• Excellent customer service with clear, patient communication for varied technical backgrounds.
• Ability to deliver basic training and guidance on systems, tools, and procedures.
• Experience in HIPAA/PCI compliant environments and strong documentation habits.
• High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) are a plus.
• At least 1 year in help desk; 3+ years preferred.
• On-site work in Cody, WY; multitask and collaborate with a small team.
• 1 year experience with typical help desk duties and responding to tickets within SLA.
• Reliable transportation to commute to the workplace.

Responsibilities

• Respond to support tickets and provide front-line technical assistance.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Set up workstations and peripherals for new users or replacements.
• Document incidents and resolutions; escalate complex issues when needed.
• Maintain asset and configuration records with accuracy.
• Assist with user training on common applications and security best practices.

Skills

Troubleshooting

Technical Support

Customer Service

Training & Guidance

HIPAA/PCI familiarity

On-site work

Time management

Education

High school diploma

CompTIA A+/Network+

Job description

Nerd Nation IT Solutions and Repair, LLC in Cody, Wyoming is seeking a Tier 1 IT Technician to deliver front-line support to business clients and internal users. The role emphasizes responsive ticket handling, hardware/software troubleshooting, and workstation setup.

You will document incidents, escalate complex problems, and help maintain accurate asset records while communicating clearly with customers to ensure a positive service experience.