On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Casper (WY); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services leader is seeking a Dynamic PC Support technician in Casper, Wyoming. This position involves customer support for hardware troubleshooting and requires a technical school certification. The ideal candidate will have strong communication skills and a valid driver's license. Responsibilities include meeting service level agreements and ensuring satisfactory customer service. Additional qualifications include the ability to drive to client locations and a basic repair tool kit. Competitive compensation and growth opportunities are offered.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria as outlined.
• Ensure control of assets and inventory through prompt turnaround.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift and move equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services leader is seeking a Dynamic PC Support technician in Casper, Wyoming. This position involves customer support for hardware troubleshooting and requires a technical school certification. The ideal candidate will have strong communication skills and a valid driver's license. Responsibilities include meeting service level agreements and ensuring satisfactory customer service. Additional qualifications include the ability to drive to client locations and a basic repair tool kit. Competitive compensation and growth opportunities are offered.