Tier 1 IT Technician

Nerd Nation IT Solutions and Repair, LLC; Cody (WY); On-site; USD 42,000 - 56,000; Full time

Job summary

Nerd Nation IT Solutions and Repair, LLC in Cody, Wyoming is seeking a Tier 1 IT Technician to deliver front-line support to business clients and internal users. The role emphasizes responsive ticket handling, hardware/software troubleshooting, and workstation setup.

You will document incidents, escalate complex problems, and help maintain accurate asset records while communicating clearly with customers to ensure a positive service experience.

Qualifications

• Strong troubleshooting and technical support for hardware, software, and basic networking.
• Foundational IT knowledge, including operating systems, common business apps, and security best practices.
• Excellent customer service with clear, patient communication for varied technical backgrounds.
• Ability to deliver basic training and guidance on systems, tools, and procedures.
• Experience in HIPAA/PCI compliant environments and strong documentation habits.
• High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) are a plus.
• At least 1 year in help desk; 3+ years preferred.
• On-site work in Cody, WY; multitask and collaborate with a small team.
• 1 year experience with typical help desk duties and responding to tickets within SLA.
• Reliable transportation to commute to the workplace.

Responsibilities

• Respond to support tickets and provide front-line technical assistance.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Set up workstations and peripherals for new users or replacements.
• Document incidents and resolutions; escalate complex issues when needed.
• Maintain asset and configuration records with accuracy.
• Assist with user training on common applications and security best practices.

Skills

Troubleshooting

Technical Support

Customer Service

Training & Guidance

HIPAA/PCI familiarity

On-site work

Time management

Education

High school diploma

CompTIA A+/Network+

Job description

Company Description

Nerd Nation IT Solutions and Repair, LLC provides IT management services for both small and large businesses, with a strong focus on secure and compliant technology environments. The company specializes in supporting organizations that require HIPAA or PCI compliance, helping them meet regulatory standards and protect sensitive data. In addition to managed IT services, Nerd Nation offers computer and electronic repair, giving clients a single trusted partner for a wide range of technical needs. Team members work closely with customers to maintain reliable systems and resolve issues quickly.

Role Description

The Tier 1 IT Technician is a full-time, on-site role based in Cody, WY, responsible for providing front-line technical support to business clients and internal users. Day-to-day tasks include responding to support tickets, troubleshooting hardware and software issues, setting up workstations and peripherals, and assisting with basic network connectivity problems. The technician will document incidents and resolutions, escalated complex issues to higher-level support when needed, and help maintain accurate asset and configuration records. This role interacts regularly with customers to understand their needs, provide clear communication, and ensure a positive service experience. The technician may also assist with user training on common applications, security best practices, and company systems.

Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills for hardware, software, and basic networking issues.


• Candidates should possess foundational Information Technology knowledge, including operating systems, common business applications, and security best practices.


• Candidates should possess excellent Customer Service skills, with the ability to communicate clearly, patiently, and professionally with users of varying technical backgrounds.


• Candidates should possess the ability to deliver basic Training and guidance to end users on systems, tools, and procedures.


• Additional beneficial qualifications include prior help desk or desktop support experience, familiarity with HIPAA and PCI compliance environments, and strong documentation habits.


• High school diploma or equivalent required; relevant technical certifications (such as CompTIA A+, Network+, or similar) or related coursework are a plus.


• Have at least 1 year of experience in help desk (3 years preferred).


• Ability to work on-site in Cody, WY, manage multiple tasks, and collaborate effectively with a small technical team.


• Ability to work hours of 9:00 am to 6:00 pm Monday through Friday with the occasional late evening or weekend for projects as they may come up.


• Must have reliable transportation to get to and from work.