IT Help Desk Specialist — User Support & Tickets

Elite-Recruiting-; Rock Springs (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Elite-Recruiting- is seeking an IT Help Desk Technician to provide first-level support for employees, addressing hardware, software, and network issues across Gillette, WY. This role ensures timely resolution and reliable operation of business technology, with focus on customer service and documentation.

The position requires strong troubleshooting, communication, and teamwork skills, and involvement in end-user training on security best practices and software use.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's in IT preferred.
• Experience in Help Desk/Desktop Support preferred.

Responsibilities

• Provide first-level technical support via phone, email, remote, and in-person.
• Diagnose and resolve hardware, software, printer, and network issues.
• Install, configure, and maintain desktops, laptops, peripherals, and apps.
• Use remote tools like TeamViewer, AnyDesk, or Remote Desktop to resolve issues.
• Create, prioritize, update, and close tickets in the ticketing system.
• Maintain documentation and IT asset inventories.
• Provide end-user training on software and security best practices.

Skills

Troubleshooting

Communication skills

Customer service

Prioritization

Education

High school diploma

IT degree preferred

Tools

ServiceNow

Zendesk

Jira

Job description

Elite-Recruiting- is seeking an IT Help Desk Technician to provide first-level support for employees, addressing hardware, software, and network issues across Gillette, WY. This role ensures timely resolution and reliable operation of business technology, with focus on customer service and documentation.

The position requires strong troubleshooting, communication, and teamwork skills, and involvement in end-user training on security best practices and software use.