Tier 1 IT Support Specialist | Customer-Focused Help Desk

Cody Chamber; Cody (WY); On-site; USD 30,000 - 48,000; Full time

Job summary

Cody Chamber is seeking an IT Service Desk Tier 1 professional to provide first-line support for computer systems, software, and hardware. You will respond to inquiries in person, by phone, or via e-mail, ensuring clear communication and timely resolution.

Responsibilities include diagnosing issues, guiding users on solutions, and escalating complex problems as needed. Candidates should have reliable transportation for travel within the Big Horn Basin and be able to lift up to 50 pounds.

Qualifications

• Associate's degree or 1 year of helpdesk work experience; required.
• Excellent written and verbal communication skills
• Problem-solving ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• Must own a reliable vehicle for travel within the Big Horn Basin area.
• Able to lift at least 50 pounds.
• Able to work shift hours of 9:00 a.m.- 6:00 p.m.; occasional late nights and weekends as assigned.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate issues as needed.
• Maintain the highest possible level of customer service.
• Work with vendors and internal stakeholders to ensure accurate, effective training content.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem-solving

Detail-oriented

Multitasking

Professionalism

Reliable transportation

Education

Associate's degree or 1 year of helpdesk experience

Tools

Windows OS

Help desk software

Job description

Cody Chamber is seeking an IT Service Desk Tier 1 professional to provide first-line support for computer systems, software, and hardware. You will respond to inquiries in person, by phone, or via e-mail, ensuring clear communication and timely resolution.

Responsibilities include diagnosing issues, guiding users on solutions, and escalating complex problems as needed. Candidates should have reliable transportation for travel within the Big Horn Basin and be able to lift up to 50 pounds.