On-Site IT Support Tech: Windows, Servers & Firewalls
Jobtailor
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Job summary
Jobtailor in Cincinnati, OH is seeking an on-site IT support specialist to provide technical assistance to end users and clients. You will troubleshoot Windows and server issues, install servers and firewalls, and document work while ensuring customer satisfaction.
The role requires 3–5 years in technical support, willingness to learn, and hands-on experience with VPN, printers, and network problems. Candidates should live near Cincinnati and be prepared for overtime as needed.
Qualifications
- 3–5 years in technical support or IT industry.
- Willingness to learn and grow with team members/co-workers.
- Strong Windows troubleshooting and problem-solving skills.
- Experience with firewalls and network troubleshooting.
- A+ / MCP / MCSE certifications are preferred but not mandatory.
Responsibilities
- Provide technical support to customers and resolve end-user tickets.
- Go on-site to client locations and install servers/firewalls.
- Troubleshoot Windows, server, printer, and network issues.
- Document work and maintain detailed records.
- Ensure customer satisfaction and escalate complex problems as needed.
Skills
Education
Tools
Job description
Jobtailor in Cincinnati, OH is seeking an on-site IT support specialist to provide technical assistance to end users and clients. You will troubleshoot Windows and server issues, install servers and firewalls, and document work while ensuring customer satisfaction.
The role requires 3–5 years in technical support, willingness to learn, and hands-on experience with VPN, printers, and network problems. Candidates should live near Cincinnati and be prepared for overtime as needed.
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