On-Site IT Support Engineer: Customer-Facing Tech Champion

DataServ; Newark (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

PTO (paid time off)

Discretionary bonuses

401K with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

Job summary

DataServ/xFact in Newark, OH is seeking an IT Support Engineer to provide on-site end user support at customer locations, troubleshooting devices, software, and connectivity, while delivering exceptional technical support.

The role emphasizes strong communication, a customer-focused mindset, and the ability to adapt quickly to different environments while supporting laptops, projectors, printers and collaboration tools.

Qualifications

• Strong communication and time management skills.
• MS Office proficiency (Teams, Outlook, Excel, Word, PowerPoint).
• Customer-focused mindset and ability to adapt quickly to different environments.

Responsibilities

• Represent DataServ/xFact professionally to customers and vendors.
• Work on-site at customer location(s).
• Serve as primary liaison between customer and DataServ/xFact teams to ensure strong communication.
• Handle help desk responsibilities.
• Support and maintain customer technologies and ensure ongoing functionality.
• Troubleshoot hardware and software issues (laptops, desktops, projectors, printers, etc.).
• Participate in customer meetings.
• Maintain and update technical documentation.
• Participate in projects and develop efficient workflows.
• On-call duties may be assigned.
• Be a supportive team member and provide backup support.
• All other duties as assigned.

Skills

MS Office

Communication skills

Time management

Tools

CompTIA certification

Job description

DataServ/xFact in Newark, OH is seeking an IT Support Engineer to provide on-site end user support at customer locations, troubleshooting devices, software, and connectivity, while delivering exceptional technical support.

The role emphasizes strong communication, a customer-focused mindset, and the ability to adapt quickly to different environments while supporting laptops, projectors, printers and collaboration tools.