IT Technician

KZF Design; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan with company match

Paid Time Off & Holidays

Professional Development Support

Collaborative, Inclusive Work Culture

Job summary

A leading design firm in Cincinnati is seeking an IT Technician responsible for providing technical support and maintaining infrastructure. This role includes troubleshooting various software platforms, managing Windows Active Directory, and ensuring network reliability. Ideal candidates will possess strong troubleshooting skills and experience with Microsoft applications. The company offers competitive benefits, including medical insurance and a collaborative work culture. Join a team recognized as one of Cincinnati’s Top 100 Places to Work.

Qualifications

• Strong troubleshooting abilities for both software and hardware issues.
• Experience supporting Microsoft Office.
• Familiarity with Windows Server and Active Directory administration.

Responsibilities

• Provide day-to-day technical assistance to staff across multiple software platforms.
• Manage and maintain a Windows Active Directory environment.
• Support and troubleshoot HP and Aruba network switches.

Skills

Troubleshooting abilities

Experience supporting Microsoft Office

Excellent communication and customer service skills

Ability to work independently

Understanding of network fundamentals

Tools

AutoCAD

Revit

Windows Server

Hyper-V

Job description

About KZF Design

KZF Design is a multidisciplinary architecture, engineering and planning firm proudly recognized as one of Cincinnati’s Top 100 Places to Work since 2021. We are passionate about creating spaces that serve, inspire, and strengthen communities. Join a team where your voice matters and your work makes a difference.

• Location: Cincinnati, OH 45202
• Department: IT Department
• Employment Type: Full-Time

Position Overview

The IT Technician is responsible for providing technical support to end users, maintaining core IT infrastructure, and ensuring the stability and security of systems across the organization. This role requires strong troubleshooting skills, experience with Microsoft applications, and hands‑on knowledge of network, server, and Hyper‑V virtualization environments.

End User Support

• Provide day‑to‑day technical assistance to staff across multiple software platforms.
• Support and troubleshoot Microsoft Office applications.
• Provide technical support for Autodesk AutoCAD and Autodesk Revit users, including installation, configuration, and performance troubleshooting.
• Assist with workstation setup, maintenance, updates, and hardware replacements.
• Mentor junior staff and contribute to a collaborative studio culture.
• Participate in business development efforts and proposal preparation as needed.

Systems Administration

• Manage and maintain a Windows Active Directory environment, including user accounts, group policies, and security permissions.
• Assist with data backups, recovery processes, and system documentation.

Network Management

• Support and troubleshoot HP and Aruba network switches, including VLAN configuration and port management.
• Assist in monitoring and maintaining network performance and reliability.
• Work with and support Fortigate firewalls, including policy management, VPN configuration, and security monitoring.

Server & Virtualization Management

• Work with Dell server hardware, ensuring availability and reliable operation.
• Support and maintain a Hyper‑V virtualized server environment, including VM creation, maintenance, and performance monitoring.

Hardware Management

• Maintain IT inventory of computers, peripherals, networking equipment, and related assets.
• Perform equipment disposal in accordance with company policy, including data sanitization and environmentally responsible recycling procedures.

Required Qualifications

• Strong troubleshooting abilities for both software and hardware issues.
• Experience supporting Microsoft Office.
• Familiarity with Windows Server and Active Directory administration.
• Understanding of network fundamentals, switches, VLANs, and firewall concepts.
• Experience with server hardware and Hyper‑V virtualization.
• Ability to work independently, manage multiple tasks, and prioritize efficiently.
• Excellent communication and customer service skills.

Preferred Qualifications

• AutoCAD and Revit.
• Civil 3D.
• Enscape.

Benefits

• 🏥 Medical & Dental Insurance
• 💼 401(k) Retirement Plan with company match
• 📅 Paid Time Off & Holidays
• 📚 Professional Development Support
• 🤝 Collaborative, Inclusive Work Culture
• 🏆 Recognition as one of Cincinnati’s Top 100 Places to Work since 2021

To Apply

Please submit your resume, cover letter, and portfolio (if applicable) to www.kzf.com/careers.

KZF Design is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.