Hybrid IT Support Specialist - End-User & Network Tech

Worldpay; Cincinnati (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Worldpay is seeking a Technical Support Representative for its Workstation Asset Management team in a hybrid role based in Cincinnati, OH. The candidate will provide frontline IT support, manage user accounts, and help maintain security and data integrity across LAN/WAN environments.

The role requires strong communication of technical concepts to non-technical users, and experience with Windows OS, Office suites, antivirus, backups, Citrix, and MS Exchange. Relocation not indicated.

Qualifications

• Experience providing end-user LAN/WAN support for Windows XP/Vista/7 and MS Office 2003/2007/2010/2013.
• Expertise with anti-virus and backups.
• Background troubleshooting MS Exchange and supporting Citrix.
• Bachelor’s in CIS, Business, or related field, or three years of equivalent experience.

Responsibilities

• Providing technical support regarding network infrastructure, desktops, servers, and software.
• Managing user accounts including add/delete, create, modify.
• Maintaining passwords, data integrity, and file system security.
• Communicating complex tech issues in layman terms to non-technical users.
• Recommending hardware and software solutions.

Skills

End-user support

Windows troubleshooting

LAN/WAN

Layman explanations

Hardware recommendations

Education

Bachelor's in CIS/Business or related field

Tools

Citrix

MS Exchange

Anti-virus

Backup software

Job description

Worldpay is seeking a Technical Support Representative for its Workstation Asset Management team in a hybrid role based in Cincinnati, OH. The candidate will provide frontline IT support, manage user accounts, and help maintain security and data integrity across LAN/WAN environments.

The role requires strong communication of technical concepts to non-technical users, and experience with Windows OS, Office suites, antivirus, backups, Citrix, and MS Exchange. Relocation not indicated.