On-Site IT Support Tech II — Casino/Hotel PCs & POS

Resorts Casino Hotel

New Jersey

On-site

USD 30,000 - 32,000

Full time

5 days ago

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Job summary

Resorts Casino Hotel in New Jersey is seeking an experienced Desktop Support Technician. This 100% onsite role runs 6:00 AM to 2:00 PM ET on Mon, Tue, Wed, Sat, Sun, supporting casino/hotel operations.

You will image, deploy, configure, and troubleshoot Windows desktops, provide end-user IT support, manage incidents in the ITSM platform, and work with multiple teams to resolve issues quickly while complying with SLAs.

Qualifications

3-5 years of desktop support or help desk experience.
Imaging, deploying, configuring Windows 10/11 desktops.
Installing, configuring, troubleshooting software and OS.
TCP/IP networking, VPN, and basic troubleshooting.
Support via phone, remote, and on-site.
ITSM ticketing systems and ITIL fundamentals.
Ability to manage multiple incidents in a fast-paced environment.
Strong customer service and communication skills.

Responsibilities

Participates in selection, acquisition, implementation and support of PC hardware, software, and applications.
Image, deploy, configure, maintain and troubleshoot Windows desktops and laptops.
Provide technical support to associates via phone, remote, email, walk-up and on-site.
Manage incidents and service requests through ITSM per SLAs.
Participate in Incident and Problem Management activities and escalate trends.
Maintain hardware, software, inventories for IT Asset Management.
Troubleshoot end-user issues and document resolutions in the help desk system.
Support IBM iSeries and Windows server environments and escalate when needed.
Provide on-site support across casino/hotel tech assets and POS systems.
Escalate complex issues and share knowledge with Tier I staff.