On-site IT Technician for Gaming & Hospitality

Resorts World Las Vegas; New York (NY); Presencial; USD 29.000 - 52.000; Jornada completa

Descripción de la vacante

Resorts World New York City is seeking an IT Technician to support and maintain in-house technology equipment and IT assets on-site. You will install, configure, diagnose, repair, and upgrade hardware while ensuring optimal performance and providing end-user training as needed.

The role requires a gaming license and a passion for IT. You will handle inventory, respond to hardware issues, and work with end users to deliver reliable tech services across the property.

Formación

• Must be at least 18 years old and able to obtain the appropriate gaming license.
• BA/BS in Computer Science or related field.
• Strong interest in IT field preferred.
• Proven experience as a help desk technician or other customer support role.
• Excellent communication skills; customer-oriented and cool-tempered.

Responsabilidades

• Support and maintain in-house technology equipment and IT assets.
• Install, configure, diagnose, repair, and upgrade corporate hardware.
• Troubleshoot problems and provide end-user training as required.
• Liaise with end users and staff on equipment operation and other issues.
• Maintain inventories of hardware and networking equipment.
• Respond to hardware problems via calls, pages, or emails.
• Ensure compliance with company policies and business continuity plans.

Conocimientos

Communication

Troubleshooting

Customer Service

Technical Support

Educación

BA/BS in Computer Science or related field

Descripción del empleo

Resorts World New York City is seeking an IT Technician to support and maintain in-house technology equipment and IT assets on-site. You will install, configure, diagnose, repair, and upgrade hardware while ensuring optimal performance and providing end-user training as needed.

The role requires a gaming license and a passion for IT. You will handle inventory, respond to hardware issues, and work with end users to deliver reliable tech services across the property.