On-Site IT Technician II — Hospitality & Gaming Tech

Genting New York LLC; New York (NY); Hybrid; USD 29,000 - 52,000; Full time

Job summary

Genting New York LLC seeks an IT Technician to support and maintain in-house technology at Resorts World New York City. The role installs, configures, diagnoses, repairs, and upgrades hardware and software, troubleshoots issues, and trains end users.

You will manage inventory and document incidents, ensuring smooth operations for guests and staff. Must have BA/BS in Computer Science or related field and proven help desk experience.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Responsibilities

• Supports and maintains in-house technology equipment and IT assets.
• Installs, configures, diagnoses, repairs, and upgrades hardware and software.
• Troubleshoots problems and provides end user training and assistance.
• Maintains inventory of monitors, keyboards, printers, networking gear and peripherals.
• Documents hardware failures, repairs, installations and removals.

Skills

Help desk experience

Customer support

Technical troubleshooting

English fluency

Education

BA/BS in Computer Science or related field

Tools

Remote control

Office automation

Databases

Job description

Genting New York LLC seeks an IT Technician to support and maintain in-house technology at Resorts World New York City. The role installs, configures, diagnoses, repairs, and upgrades hardware and software, troubleshoots issues, and trains end users.

You will manage inventory and document incidents, ensuring smooth operations for guests and staff. Must have BA/BS in Computer Science or related field and proven help desk experience.