On-Site IT Support Specialist — Launch Your IT Career

Rocket Lab USA; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Rocket Lab USA is seeking an IT Support Specialist to join the onsite team at SolAero (SOL). You will provide day-to-day IT support, assist new hires, and help keep systems, networks, and devices running smoothly for global teams.

The role offers exposure to multiple technologies, a fast-paced environment, and opportunities for career progression within a vibrant IT team. On-site work with potential shift variations is expected.

Qualifications

• 2+ years' experience in IT support and high school diploma or GED
• Experience in Windows or Linux desktop OS and imaging/maintenance
• Experience with PC hardware and networking basics
• Familiarity with Active Directory and Group Policy
• Scripting language knowledge is a plus

Responsibilities

• Provide day-to-day IT support and help staff access information and resources
• Track and update support tickets, requests, incidents, changes, and projects
• Assist onboarding of new hires to ensure productivity from day one
• Participate in Continuous Improvement of IT services and processes
• May work varied shifts and participate in on-call rotations as needed

Skills

IT support

Troubleshooting

Onboarding

Customer service

Documentation

Education

High school diploma or GED

Tools

Windows

Linux

Active Directory

Group Policy

Networking

Scripting language

Job description

Rocket Lab USA is seeking an IT Support Specialist to join the onsite team at SolAero (SOL). You will provide day-to-day IT support, assist new hires, and help keep systems, networks, and devices running smoothly for global teams.

The role offers exposure to multiple technologies, a fast-paced environment, and opportunities for career progression within a vibrant IT team. On-site work with potential shift variations is expected.